Returns
Guarantee
If for any reason you are not happy with your order, please send it back. All we ask is that you return it within 30 days, with the relevant paperwork and in the same condition as when it arrived.
Garments can be exchanged or returned within thirty days of the date of invoice. These must be returned accompanied by our returns form in the condition they were received i.e. with hanger, all tags attached, and with any packaging materials used. Shirts and blouses in packets will only be credited if they are folded, re-packed using all original materials and in 100% re-saleable condition. Extra care should be taken not to soil shirts and blouses with make-up, pen marks, dirt, oil etc. Returns after the thirty day period will not be accepted unless by prior arrangement. A discretionary handling charge may be applied for goods returned without good reason. Goods that are made to order or are personalised cannot under any circumstances be exchanged or credited. It is the customer's responsibility to ensure that garments are returned safely, using a service where a signature is required on delivery. We cannot be held responsible for non-delivery of goods returned by a non-signature service.
If you are still unsure or have any questions about 'delivery or returns', please call us on 01392 444 303 during office hours and we will be happy to help you.
